Please note that only verified Eight Ounce Coffee wholesale customers are able to login to a wholesale account. If you are not a verified wholesale customer and would like to become one, please see the information provided on our wholesale accounts p

Please note that only verified Eight Ounce Coffee wholesale customers are able to login to a wholesale account. If you are not a verified wholesale customer and would like to become one, please see the information provided on our <a href="https://wholesale.eightouncecoffee.ca/pages/wholesale-accounts">wholesale accounts page</a>.&#xA0;If you are a verified wholesale customer and are experiencing difficulties logging into your account, please see the below troubleshooting options:&#xA0;<ul><li dir="ltr">Check that you are not on the retail website&#xA0;</li><li dir="ltr">Check to make sure the username and password are correct. If you have forgotten your password, please email us at <a data-fr-linked="true" href="mailto:hello@eightouncecoffee.ca">hello@eightouncecoffee.ca</a> to request a password reset.&#xA0;</li><li dir="ltr">Check to make sure there is not a network outage &#x2013; our websites (wholesale and retail) may experience technical issues relevant to local service outages.&#xA0;</li></ul>If the above troubleshooting options have not been successful in logging you in, please email <a href="mailto:hello@eightouncecoffee.ca">hello@eightouncecoffee.ca</a> or call 403-457-9844 and we will be happy to assist you.&#xA0;

I cannot log into my wholesale account - what do I do?

If you need assistance in editing the contact information on your wholesale account, you may reach out to hello@eightouncecoffee.ca and a member of our team will be happy to help you! In your email, please include:. The original email address or phon

If you need assistance in editing the contact information on your wholesale account, you may reach out to <a href="mailto:hello@eightouncecoffee.ca">hello@eightouncecoffee.ca</a> and a member of our team will be happy to help you! In your email, please include:&#xA0;<ul><li dir="ltr">The original email address or phone number on file&#xA0;</li><li dir="ltr">The updated contact information including email address, full name, and phone number&#xA0;</li></ul>Once we have confirmed your information, it will be saved and referenced for all future orders with Eight Ounce Coffee. You can also view this information in your wholesale account.&#xA0;

Can I change the shipping/contact information on my account?

Eight Ounce Wholesale

Accounts

How do I cancel my order?

What is the personal exemption amount and how will it affect my order?

My order did not process but I was still charged – what happened?

How do wholesale pre-orders work?

I just placed an order but forgot to add an item/ordered the wrong item – what do I do?

Orders

Can I purchase coffee at wholesale prices?

Can you offer volume discounts?

Do you offer price matching?

Pricing

How do samples work?

Do you offer custom branding?

I am opening a new cafe – can you offer a product checklist?

Who is my wholesale representative?

Do accept applications for events/sponsorships?

Services

Why did I receive multiple tracking numbers for the same shipment?

Do you offer free shipping?

Do you offer expedited shipping?

Can I request a signature upon delivery?

Part of my order is missing or delivered to the wrong address – what should I do?