Eight Ounce Wholesale

We are a team of dedicated coffee-enthusiasts who love to hear about a new cafe, restaurant, or coffee-related business opening its doors. We offer a lot of items, and naturally have a lot of experience with the products we sell.&#xA0;We offer a comprehensive <a href="https://cdn.shopify.com/s/files/1/0695/4689/files/Opening_a_New_Cafe.pdf?v=1592603834">product checklist</a> to our wholesale customers who are stocking up in preparation for the grand opening of their business.&#xA0;This list features all the essentials from cups to condiments, but if you have a question about something you don&#x2019;t see on here, please contact us by emailing <a href="mailto:hello@eightouncecoffee.ca">hello@eightouncecoffee.ca</a> or calling 403-457-9844. We will be happy to assist you!&#xA0;

We are a team of dedicated coffee-enthusiasts who love to hear about a new cafe, restaurant, or coffee-related business opening its doors. We offer a lot of items, and naturally have a lot of experience with the products we sell. We offer a comprehen

I am opening a new cafe – can you offer a product checklist?

Services

I cannot log into my wholesale account - what do I do?

Can I change the shipping/contact information on my account?

Accounts

How do I cancel my order?

What is the personal exemption amount and how will it affect my order?

My order did not process but I was still charged – what happened?

How do wholesale pre-orders work?

I just placed an order but forgot to add an item/ordered the wrong item – what do I do?

Orders

Can I purchase coffee at wholesale prices?

Can you offer volume discounts?

Do you offer price matching?

Pricing

How do samples work?

Do you offer custom branding?

Who is my wholesale representative?

Do accept applications for events/sponsorships?

Why did I receive multiple tracking numbers for the same shipment?

Do you offer free shipping?

Do you offer expedited shipping?

Can I request a signature upon delivery?

Part of my order is missing or delivered to the wrong address – what should I do?

When will my order ship?

Can I arrange to pick up my wholesale order?

Do you allow freight forwarding?

Do you offer free shipping on wholesale orders to the U.S?

Shipping

What is your wholesale return policy?

What is your wholesale warranty policy?

What do I do if I receive the wrong item in my order?

Part of my order arrived damaged – what do I do?

Do you offer warranty repairs for wholesale customers?

Warranties, Returns, & Repairs

I am opening a new cafe – can you offer a product checklist?Updated 8 months ago