Eight Ounce Wholesale

Your wholesale representative is a regional point of contact whose goal is to assist you with anything related to your wholesale account. Interested in custom branding, partnering with us for an event, or anything in between? Email <a href="mailto:hello@eightouncecoffee.ca">hello@eightouncecoffee.ca</a>&#xA0;with your request and we will loop you in with them!&#xA0;<ul><li dir="ltr" id="isPasted" style="font-size: 16px;">Nick: Pacific &amp; Prairies</li><li dir="ltr" style="font-size: 16px;">Katie: Ontario &amp; Manitoba&#xA0;</li><li dir="ltr" style="font-size: 16px;">He&#xEF;di: Quebec &amp; East Coast&#xA0;</li></ul>

Your wholesale representative is a regional point of contact whose goal is to assist you with anything related to your wholesale account. Interested in custom branding, partnering with us for an event, or anything in between? Email hello@eightounceco

Who is my wholesale representative?

Services

I cannot log into my wholesale account - what do I do?

Can I change the shipping/contact information on my account?

Accounts

How do I cancel my order?

What is the personal exemption amount and how will it affect my order?

My order did not process but I was still charged – what happened?

How do wholesale pre-orders work?

I just placed an order but forgot to add an item/ordered the wrong item – what do I do?

Orders

Can I purchase coffee at wholesale prices?

Can you offer volume discounts?

Do you offer price matching?

Pricing

How do samples work?

Do you offer custom branding?

I am opening a new cafe – can you offer a product checklist?

Do accept applications for events/sponsorships?

Why did I receive multiple tracking numbers for the same shipment?

Do you offer free shipping?

Do you offer expedited shipping?

Can I request a signature upon delivery?

Part of my order is missing or delivered to the wrong address – what should I do?

When will my order ship?

Can I arrange to pick up my wholesale order?

Do you allow freight forwarding?

Do you offer free shipping on wholesale orders to the U.S?

Shipping

What is your wholesale return policy?

What is your wholesale warranty policy?

What do I do if I receive the wrong item in my order?

Part of my order arrived damaged – what do I do?

Do you offer warranty repairs for wholesale customers?

Warranties, Returns, & Repairs

Who is my wholesale representative?Updated 8 months ago