Eight Ounce Wholesale

Yes!&#xA0;If you are located in Calgary (or are passing through) and would like to stop by our showroom to pick up your wholesale order, you may choose &quot;Free Pickup from our Calgary Warehouse&quot; as a delivery method upon checkout.&#xA0;If you have already placed an order for delivery and have decided you would rather pickup in person, please reach out as soon as possible to <a href="mailto:hello@eightouncecoffee.ca">hello@eightouncecoffee.ca</a>. If your package has not already been dispatched from our warehouse, we will be able to change the delivery method.&#xA0;Please note that the standard turnaround window from order placement to pickup availability is 1-2 business days, and you will receive an email when you order is ready to be picked up.&#xA0;

Yes!. If you are located in Calgary (or are passing through) and would like to stop by our showroom to pick up your wholesale order, you may choose "Free Pickup from our Calgary Warehouse" as a delivery method upon checkout. If you have already place

Can I arrange to pick up my wholesale order?

Shipping

I cannot log into my wholesale account - what do I do?

Can I change the shipping/contact information on my account?

Accounts

How do I cancel my order?

What is the personal exemption amount and how will it affect my order?

My order did not process but I was still charged – what happened?

How do wholesale pre-orders work?

I just placed an order but forgot to add an item/ordered the wrong item – what do I do?

Orders

Can I purchase coffee at wholesale prices?

Can you offer volume discounts?

Do you offer price matching?

Pricing

How do samples work?

Do you offer custom branding?

I am opening a new cafe – can you offer a product checklist?

Who is my wholesale representative?

Do accept applications for events/sponsorships?

Services

Why did I receive multiple tracking numbers for the same shipment?

Do you offer free shipping?

Do you offer expedited shipping?

Can I request a signature upon delivery?

Part of my order is missing or delivered to the wrong address – what should I do?

When will my order ship?

Do you allow freight forwarding?

Do you offer free shipping on wholesale orders to the U.S?

What is your wholesale return policy?

What is your wholesale warranty policy?

What do I do if I receive the wrong item in my order?

Part of my order arrived damaged – what do I do?

Do you offer warranty repairs for wholesale customers?

Warranties, Returns, & Repairs

Can I arrange to pick up my wholesale order?Updated 7 months ago