Eight Ounce Wholesale

If part of your wholesale order is missing in transit or has been delivered to the wrong address, please reach out as soon as possible through emailing <a href="mailto:hello@eightouncecoffee.ca">hello@eightouncecoffee.ca</a> with the following:&#xA0;<ul><li style="font-size: 16px;">Your order number (this can be located in both your order confirmation and shipping confirmation emails)&#xA0;</li><li style="font-size: 16px;">A delivery image provided by the courier (if available)</li><li style="font-size: 16px;">A brief explanation of the situation (i.e., my package was marked as delivered but I do not have it)</li></ul>Once we verify your order number and identify a shipping discrepancy, we will be happy to help you submit a claim with the shipping company responsible for handling your order. Please note that claims typically take 7-10 business days to process.&#xA0;

If part of your wholesale order is missing in transit or has been delivered to the wrong address, please reach out as soon as possible through emailing hello@eightouncecoffee.ca with the following:. Once we verify your order number and identify a shi

Part of my order is missing or delivered to the wrong address – what should I do?

Shipping

I cannot log into my wholesale account - what do I do?

Can I change the shipping/contact information on my account?

Accounts

How do I cancel my order?

What is the personal exemption amount and how will it affect my order?

My order did not process but I was still charged – what happened?

How do wholesale pre-orders work?

I just placed an order but forgot to add an item/ordered the wrong item – what do I do?

Orders

Can I purchase coffee at wholesale prices?

Can you offer volume discounts?

Do you offer price matching?

Pricing

How do samples work?

Do you offer custom branding?

I am opening a new cafe – can you offer a product checklist?

Who is my wholesale representative?

Do accept applications for events/sponsorships?

Services

Why did I receive multiple tracking numbers for the same shipment?

Do you offer free shipping?

Do you offer expedited shipping?

Can I request a signature upon delivery?

When will my order ship?

Can I arrange to pick up my wholesale order?

Do you allow freight forwarding?

Do you offer free shipping on wholesale orders to the U.S?

What is your wholesale return policy?

What is your wholesale warranty policy?

What do I do if I receive the wrong item in my order?

Part of my order arrived damaged – what do I do?

Do you offer warranty repairs for wholesale customers?

Warranties, Returns, & Repairs

Part of my order is missing or delivered to the wrong address – what should I do?Updated 7 months ago