What is your wholesale warranty policy?Updated 7 months ago

In addition to specific manufacturers' warranties, most products purchased through Eight Ounce Coffee are covered under a limited 1-year warranty, which extends to your customers when they purchase a product that you received from us (warranty begins from the date of purchase). The exclusions are: 

• Glass, ceramic, and plastic items 
• Consumables such as coffee, tea, or alternative milks
• Any damages or defects which arise from misuse 

Warranties only cover mechanical or electrical components from defect or failure under normal use. 

To begin a warranty claim, please reach out to [email protected]. 

If you are claiming on behalf of a customer, please provide their proof of purchase (i.e., receipt) and their contact information – we will work with them to determine warranty coverage. 

If you are claiming for yourself or your business, please provide your order number (i.e., WS-12345) and several images/videos of the defect. 

Additional information on our warranty policy can be found in our terms and policies.