Warranties, Returns, & Repairs
What is your wholesale return policy?
If you would like to process a return, please contact [email protected] and we will be happy to assist you. 30-Day Satisfaction Guarantee: If you’re not totally happy with your purchase, you can return it within 30 days, as long as the produc
What is your wholesale warranty policy?
All of our products are covered under individual manufacturer warranties, along with our Eight Ounce 1-year limited warranty (effective from the consumer date of purchase). We want warranty support to be easy for you and your customers. We offer two
What do I do if I receive the wrong item in my order?
Although we conduct a thorough three-step auditing process before any order leaves our warehouse, we understand that mistakes can still happen. To resolve an incorrect or missing item quickly, please follow these steps:. Photograph the incorrect item
Part of my order arrived damaged – what do I do?
In the event that you receive your package from us and find that one or more products are broken or defective, here are the steps you can take to help us rectify the issue as soon as possible:. Your refund/replacement will be issued immediately after
Do you offer warranty repairs for wholesale customers?
Yes! We currently offer repairs on the following brands:. Acaia. Baratza. Kaffelogic. Ratio. We are in the process of expanding our repairs department! If your product was not manufactured by any of the above brands, we still encourage you to send yo