If you would like to process a return, please contact [email protected] and we will be happy to assist you. 30-Day Satisfaction Guarantee: If you’re not totally happy with your purchase, you can return it within 30 days, even if it’s been ope
In addition to specific manufacturers' warranties, most products purchased through Eight Ounce Coffee are covered under a limited 1-year warranty, which extends to your customers when they purchase a product that you received from us (warranty begins
Although we conduct a thorough three-step auditing process before any order leaves our warehouse, we understand that mistakes can still happen. To resolve an incorrect or missing item quickly, please follow these steps:. Photograph the incorrect item
In the event that you receive your package from us and find that one or more products are broken or defective, here are the steps you can take to help us rectify the issue as soon as possible:. Your refund/replacement will be issued immediately after
Yes! We currently offer repairs on the following brands:. Acaia. Baratza. Kaffelogic. Ratio. We are in the process of expanding our repairs department! If your product was not manufactured by any of the above brands, we still encourage you to send yo