Eight Ounce Wholesale

If your shipping confirmation email contains more than one&#xA0;tracking number, we are likely sending your order in more than one&#xA0;package.&#xA0;Because the carrier is responsible all shipping procedures after leaving our warehouse, Eight Ounce Coffee cannot guarantee that orders shipped in multiple packages will arrive at the same time.Our warehouse team may feel it is beneficial to dispatch your order in two units because:&#xA0;<ul><li style="font-size: 16px;">Your entire order contains too many products to securely assemble in one box.&#xA0;</li><li style="font-size: 16px;">Your order contains something fragile which needs special packaging&#xA0;</li></ul>Please note that most wholesale orders will require more than one package to ship.

If your shipping confirmation email contains more than one tracking number, we are likely sending your order in more than one package. Because the carrier is responsible all shipping procedures after leaving our warehouse, Eight Ounce Coffee cannot g

Why did I receive multiple tracking numbers for the same shipment?

Shipping

I cannot log into my wholesale account - what do I do?

Can I change the shipping/contact information on my account?

Accounts

How do I cancel my order?

What is the personal exemption amount and how will it affect my order?

My order did not process but I was still charged – what happened?

How do wholesale pre-orders work?

I just placed an order but forgot to add an item/ordered the wrong item – what do I do?

Orders

Can I purchase coffee at wholesale prices?

Can you offer volume discounts?

Do you offer price matching?

Pricing

How do samples work?

Do you offer custom branding?

I am opening a new cafe – can you offer a product checklist?

Who is my wholesale representative?

Do accept applications for events/sponsorships?

Services

Do you offer free shipping?

Do you offer expedited shipping?

Can I request a signature upon delivery?

Part of my order is missing or delivered to the wrong address – what should I do?

When will my order ship?

Can I arrange to pick up my wholesale order?

Do you allow freight forwarding?

Do you offer free shipping on wholesale orders to the U.S?

What is your wholesale return policy?

What is your wholesale warranty policy?

What do I do if I receive the wrong item in my order?

Part of my order arrived damaged – what do I do?

Do you offer warranty repairs for wholesale customers?

Warranties, Returns, & Repairs

Why did I receive multiple tracking numbers for the same shipment?Updated 8 months ago