Your wholesale order can be edited or cancelled within 12 hours of placing it – navigate to your customer profile, select "orders" from the drop-down menu, and select the order you'd like to cancel. If the 12-hour window has passed, please contact us
The personal exemption amount refers to the maximum monetary value of products you can import into your country without being subjected to additional duties, fees, and taxes. For Canada, the personal exemption amount is only $20. Eight Ounce Coffee h
If your order was not processed but you notice a corresponding charge on your credit card statement, you are seeing what is commonly known as a "ghost charge". These temporary charges act as placeholders on your credit card statement until your bank
To avoid any unnecessary delays to your order, we recommend purchasing pre-order items separately from in-stock items. If a pre-order item is included in your order, it will be held until the pre-order product arrives at our warehouse.
You can add, exchange, or remove an item from your order within 12 hours of placing it. To proceed, login to your wholesale account, select your name (top right corner), and choose “orders” from the drop-down menu. Select the order you wish to edit.